Amazon Kindle Direct Publishing
Reviews and Complaints
Amazon Kindle Direct Publishing Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Kindle Direct Publishing has a 2.3 star rating from 156 reviews and only 9% would recommend, with consumers mostly dissatisfied; common Amazon Kindle Direct Publishing reviews note account lockouts, lost royalties, and verification failures.
Positive Feedback
Some users report successful publication and ease of use for uploading and distributing books.
Negative Feedback / Risk Areas
- Frequent account suspensions and identity verification failures that block access.
- Poor or unreachable customer service with no live support.
- Missing royalties, pricing/billing issues and unexplained charges prompting refund requests.
- Print quality, distribution errors, and unauthorized sales of content.
Key Takeaways for Future Customers
- Expect limited live support; keep backups of proof and payment records.
- Monitor royalties closely and insist on documentation when requesting a refund.
- Be prepared for identity verification hurdles; plan alternative distribution channels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Kindle Direct Publishing has a 2.3 star rating from 156 reviews and only 9% would recommend, with consumers mostly dissatisfied; common Amazon Kindle Direct Publishing reviews note account lockouts, lost royalties, and verification failures.
Positive Feedback
Some users report successful publication and ease of use for uploading and distributing books.
Negative Feedback / Risk Areas
- Frequent account suspensions and identity verification failures that block access.
- Poor or unreachable customer service with no live support.
- Missing royalties, pricing/billing issues and unexplained charges prompting refund requests.
- Print quality, distribution errors, and unauthorized sales of content.
Key Takeaways for Future Customers
- Expect limited live support; keep backups of proof and payment records.
- Monitor royalties closely and insist on documentation when requesting a refund.
- Be prepared for identity verification hurdles; plan alternative distribution channels.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wausau, Wisconsin
They will steal from you
Establish yourself, hit $50k in sales, and they closed the account and took the funds! Claimed I was manipulating the price when they changed it! Do not use them, trash!
- Lousy quality though
- Ease of use
- Terrible bleed on covers
Preferred solution: Prison!
User's recommendation: Stay far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I didn’t get any help. I’ve been trying for two days to get help from these people and I can’t get any help getting into my account.
It has been a vicious circle between calling Amazon customer service and being sent to Kindle direct publishing department whatever chat box back-and-forth back-and-forth with no way to get a hold of a person with KDP very frustrated. Been one week cannot get into my account.
I have been locked out of my account for failed attempts. It won't let me into my account, and there's an old name on a different account that I want removed.
Preferred solution: Help getting into my direct publishing account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmateurish editing — stolen money
Book editing a horror. Over a month ago, I started asking for my money back but since they are my middle eastern cousins, I gave them chances and then, no more.
Here is what I was promised by the project manager.
"Hi Larry,
Your request has been processed and approved.
We'll share the refund receipt with you within 24 hours.
You can follow up on the progress of the refund with your financial institution using the receipt we'll share with you to check on the status of your refund. "
Regards,
Elias
kindleamazonpublishings.com
They own me $649.
I believe I shot their inflow of customers with my review on Trust Pilot. If you are considering them, they and complete frauds because they are amateurs, secondary fraud to children.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Fraud on you and me—Kindle
I had my bank contact their money processing agency and I have gotten my money back today. Two months of lying to me while telling they wold refund, and later telling me they "had already refunded me.
All lies.I wanted my money back because they are incompetent to do anything except cookbooks.They also use Kindle-Amazon logo illegally.
I have contacted KDP alerting them. Totally avoid.
kindle amazon publishing. I was drawn to them because of their use of the title and the use of your logo.
They have ripped me off for $649. I am retired, on SS, and I can't gas my car, no food, and am now in the hospital. I have a back issue. The pain is unbearable.
I will not blame it completely on these miscreants, but it does not help my psychological disposition.
I'm asking you to contact them and help me as well as Kindle. These people hurt us both.
- Liars and will not refund
- Amateurs
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI rang with a problem and i was diverted to a paid service "just answer". I have used this before and it was useless - a scam. my problem is i paid for a book and kindle has my money but i dont have t
You could deliver the book to my Kindle - the book I have paid for. Don't use Kindle, as if they make a mistake, they make it difficult for you to have it fixed.
- When the system works it is great
- When it doesnt work mistakes are impossible to fix
Preferred solution: Deliver product or service ordered
User's recommendation: dont use kindle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account was never correctly set up & after 2.5 months it still isn't. I can't learn how many books gave sold on Nmazon even though my book has 2 excellent children's book ranks. What is going on
No help, no detailed information on sakles. Total disregard of authors as customers .I wonder if JDP isn't a scam operation of some kind or simply a very poorly run organization
User's recommendation: AVOID or get real assistance!!!!
Impossible to contact customer service
Contact forms for email and chat nothing works. Hours wasted circling back around to get to no working way to contact them except possibly calling the phone number.
Which will obviously also take forever if that even works. You can do better, Amazon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud charges
Subject: Re: Your $12.98 payment at Amazon Kindle was declined
I can't say the device since it wasn't mine!
There are way too many Kindle Unlimited transactions going on and on and on
that I know I did not authorize!
Any charges from my Frost debit card ending in 8675 and/or 5503 were never
authorized and absolutely no authorization for future charges of any kind
ever unless my *** picks up the phone and calls.
I will be following up with a copy of the police report and I have copied
my bank, Frost. I will follow up with a call tomorrow.
Sarah McLean
(832) 205-****
Violation of privacy
After being transferred to 3 different people. I was rudely told to wait 48hrs.
The person who published via this platform is doing so illegally. The conversation with the representative today will be included in the legal proceedings.
FOR YOUR IMPROVEMENT
IT SAYS IDENTITY VERIFICATION CALL CAN NOT BE ACCEPTED
AND SAYS PLEASE CALL FOR OTHER PURPOSES
THANK YOU
User's recommendation: DONT CALL FOR IDENTITY VERIFICATION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReviews were removed!
Amazon has not resolved the issue. They keep sending me canned responses.
They removed reviews on my book and have not give any explanation of why or how they were removed. Absolutely the worst service I’ve ever recieved
I had 95 reviews on my book. Now for some reason I only have 85 reviews.
Why were 10 reviews removed without any explanation!! Could not ever get through to amazon.
Terrible customer service options. They make it very hard to contact them.
Unable to get any answers regarding my self published book A Grandma’s Heart by Debra Derenne. This was put on e-book. Have sold books recently but have not received any payment you.
Prior e-mail deb19571@***l. Com.
My prior phone number 623-480-**** I updated new info. Still no response except a dead line to renew my book, I attempted to get assistance to inform you of this but left with my book will be taken off your web sales. I am very frustrated with after all my attempts this there was your response. Please contact me at my new info.
deb19571@***d. Com Would even better that you call me and give me an actual live person to speak to and resolve this immediately.
623-340-****. A VERY PISSED OFF CONSUMER OF AMAZON KINDLE PUBLISHING.
User's recommendation: If matter is not resolved immediately I will NOT recommend any pitches from Amazon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
My published book and an individual that had been warned by police to stop harassing.
You guys have the worst return on customer service. It is mind-bending.
I received a personal review from Kenneth on my book. It is personal and unwarranted. He is using this platform to get revenge on me for helping his wife leave his abusive relationship for her and her daughter. This is personal and has nothing to do with my book.
You have left it up, and it is beyond infuriating. I can take reviews that are a direct read and response in any manner. I believe in constructive criticism. That said, your team continues to leave his baseless review on my book because of his past frustrations with his wife leaving him over abuse.
I had to call American Fork Police here in Utah to request them to contact him to quit contacting and harassing me at that time. Over a year prior to the release of this book, I could provide the police report on him if you’d like. His ex-wife, Amberly K., also reported him and left a review of the book as she actually read it, unlike him. Please remove his false review based on your community guidelines.
Also, I am getting many notices from people trying to leave reviews, and they’re not being published. They have spent at least $50, as your guidelines state. Please resolve these issues ASAP. If you need more info, please ask.
Thank you. Christopher Hillman.
- Publishing my first book
- Response to customer service issues
Preferred solution: The review on my book “At Least Everyone I love Alive,” she whispered by Kenneth removed from reviews due to community guidelines and two complaints by myself and his ex wife.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon KDP Terminated Me Over Nonsense — Here’s the Truth
So apparently I got terminated from Amazon KDP for having another account which I didnt. Then they threw in a violation that was already resolved and never even mentioned to me in the first place.
Total blindside.
Let me be real: Amazon KDP doesnt give a damn about your creativity or your work. Their customer service? Useless. Youre just a number to them and unless youre making them money, youre disposable.
Their Terms & Conditions are a landmine.
One wrong step (even if its not your fault) and boom youre out. No warning. No explanation. No second chances.
Just cold, automated termination.
They should be supporting creators, not steamrolling them. But at the end of the day, KDP is all about profits not people.
If youre thinking of publishing through them, dont. Save yourself the headache and build your brand elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterNo sales been ripped off
I been complaining about this so many times I'm out now stock till more comes in please phone me 0787360**** thank you Mr lee Waite
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People like that want one thing and that is revenge. People like that also lie to get back at you